Delete your Hauzisha Leads account

Last updated 16 October 2026

Hauzisha Platforms LTD · ICEA Building, Chiromo Road, Nairobi 00100, Kenya · support@hauzisha.co.ke

Under section 40 of the Data Protection Act, 2019, a user of the Hauzisha Leads application may at any time request the closure of their account and the erasure of the personal data associated with it. No reason need be given. This page sets out the procedure adopted by Hauzisha Platforms LTD for that purpose and should be read together with the privacy notice.

1. Making a request

1.1 A request may be made by email to support@hauzisha.co.ke from the email address registered to the account, or by telephone from the number registered to it.

1.2 The request should state “Delete my account” and give the name of the account holder and of the business concerned.

1.3 The Company shall verify the identity of the person making the request before acting on it, shall close the account within seven (7) days of verification, and shall erase the associated personal data within thirty (30) days, confirming completion in writing.

2. Data erased

2.1 On closure the Company shall erase:

• (a) the account details, namely name, telephone number, email address, role and access credentials;
• (b) the notification tokens of the account holder's devices; and
• (c) messages and notes written by the account holder, once they are no longer required by the Client Business concerned, as provided in clause 4.

3. Data retained

3.1 Notwithstanding a request for erasure, the Company shall retain:

• (a) contracts, invoices and records of payment, for not less than seven (7) years, as required by the laws relating to taxation and accounting records; and
• (b) records required for a pending dispute, complaint or legal proceeding, until it is finally resolved.

3.2 Retained data shall be limited to what is necessary for the purpose stated and shall be erased at the end of that purpose. Retention periods are set out in clause 10 of the privacy notice.

4. Client Businesses and technicians

4.1 Technicians. Closure of a technician's account removes that technician from the Application. Enquiries handled by the technician remain with the Client Business, without the technician's account details.

4.2 Account owners. Closure of a Client Business's principal account ends access for all of its administrators and technicians. Enquiries, messages and call records of that Client Business shall then be erased in accordance with the retention periods in the privacy notice.

5. Customers

5.1 A person who contacted a business through a website operated by the Company and wishes their personal data to be erased may write to support@hauzisha.co.ke, quoting the telephone number used. The Company shall erase that data, subject to clause 3, and shall direct the Client Business concerned to erase its copy.